# Insights: zero-touch rate and invoice lead time | Glimps > See per step and per supplier where the manual work in your accounts payable sits. Zero-touch, lead time and corrections, with proposals to remove it. Source: https://useglimps.com/en/inzichten | Language: en | Updated: 2026-07-06 This Markdown file is the plain-text twin of the page above, generated at build time from the same render. --- Insights shows which invoices still need a human, at which step and for which supplier. Then Glimps works out which setting removes that work. Numbers you click, instead of numbers to stare at. Every number opens the invoices behind it Processed 412 in Exact Online Zero-touch 61% 251 of 412 Lead time 1.6 days median Corrections 23 5.6% of processed Suppliers, most manual work first | Supplier | Invoices | Zero-touch | Manual | | --- | --- | --- | --- | | Technische Unie | 38 | 21% | 34 | | Bouwmaat | 22 | 41% | 15 | | Kantoorpartner | 14 | 50% | 9 | | KPN | 12 | 100% | 0 | Processed today: 18 ## What you see at the top, in plain words Four numbers for the period you pick. Click one and you get the list of invoices behind it. ### Processed Invoices that really landed in Exact Online in this period. Not what came in, but what got posted. ### Zero-touch Invoices that were fully processed without a human step. ### Lead time The median from arrival to posting. Half were faster, half took longer. ### Corrections Invoices someone had to correct by hand after they were read in. ### Approval does not count against zero-touch Zero-touch looks at four steps: arrival, supplier, coding, and sending to Exact Online. Approval is not one of them, because it is meant to be human work. An invoice you approved that otherwise went through by itself still counts as zero-touch. You are not punished for being careful. The dashboard also shows what was processed today and your zero-touch rate. Reach a milestone and Glimps celebrates it with you. ## Per step: how much is still done by hand? A table of process steps with the share still done by hand. That is your shortlist for the next improvement. Click a step and you see exactly which invoices they were. You also see how many invoices have a purchase order. An invoice without an order has nothing to be held against, so that is often where people stay involved. Manual work per step, 412 invoicesExample - Arrival3%(12) - Supplier6%(25) - Coding27%(111) - Sending to Exact9%(37) - With a purchase order34% One invoice can need a hand at more than one step, so the steps do not add up. ## Sort on most manual work Per supplier you see volume, value, zero-touch rate, manual steps, corrections, and median time. Sort on most manual work and the top of the list is where a coding rule pays for itself. Number of invoices and total value Zero-touch rate Manual steps Corrections Median lead time Click through to the invoices Recommendations ## Glimps does the maths, you flip the switch Glimps proposes concrete settings, each with its evidence and a button that takes you to the setting. You decide. ### More autopilot For a supplier with a run of clean invoices. Glimps can then post more of those by itself. Example evidence KPN: 12 invoices this month, all 12 zero-touch. ### Fixed coding For a supplier you coded by hand too often. Set it once, and you are done with it. Example evidence Technische Unie: 34 manual steps in 38 invoices. ### A contract For a supplier that invoices regularly without a purchase order. The invoice then has something to be held against. Example evidence Eneco: an invoice every month, never a purchase order. You record a contract in the [contract register](https://useglimps.com/en/contract-register), an add-on at EUR 149 per month. ## Exactly the slice you are after ### Filters Filter by period, supplier, processing type, and purchase order coverage. Click a process step to see its invoices. PeriodSupplierProcessing typePurchase order ### Export to CSV Export the supplier breakdown to CSV, for whoever wants it in a spreadsheet. Your controller happy, you done. Tip: compare two periods rather than staring at one. 61% zero-touch means little by itself. Rising from 48% to 61% after you fixed the coding for three suppliers means everything. ## Rather ask than filter? Luca, the assistant in Glimps, answers questions about your invoices. Prefer ChatGPT or Claude? You can ask the same there through the MCP connection. It can only read. ### Spend - How much did we spend with Technische Unie this quarter? - What did we post to car expenses this year? ### Lead time and approval - Who keeps invoices waiting longest for approval? - How long do we take on average for a Bouwmaat invoice? ### Recurring - Which suppliers send an invoice every month? - Which recurring invoices came in this quarter? ### Duplicates - Are there invoices that look like duplicates? - Show duplicate candidates from the last 90 days. ### Luca Inside Glimps, on every plan. ### ChatGPT or Claude Through the MCP connection, read-only, on every plan. ### Several administrations Firms and groups get an organization overview: booked purchase and sales, zero-touch, and open work per administration. ## Questions about Insights Want to try Glimps yourself?Try the demo What does zero-touch invoice processing mean? An invoice is zero-touch when it was fully processed without a human step. Glimps looks at four steps for this: arrival, supplier, coding, and sending to Exact Online. If someone had to step in at any of those, the invoice does not count as zero-touch. No. Approval is meant to be human work: you want someone to look at that invoice. An invoice that was approved but otherwise went through by itself still counts as zero-touch. How does Glimps measure invoice lead time? As the median from arrival to posting in Exact Online. Half of the invoices were faster, half took longer. That way one invoice that waited three weeks on a question does not skew the whole number. Only invoices that really landed in Exact Online in the chosen period. An invoice still waiting for approval counts once it is posted. One number by itself says little. Compare two periods instead. Going from 48% to 61% after you fixed the coding for three suppliers: that says everything. Does Glimps apply a recommendation by itself? No. Glimps does the arithmetic and proposes a concrete setting, with the evidence attached. The button takes you to that setting and you decide whether to switch it on. Yes. You export the supplier breakdown to CSV, for whoever wants it in a spreadsheet. Filter first by period, supplier, processing type, or purchase order coverage, and you get exactly that slice. Yes, to Luca, the assistant in Glimps. For example about spend per supplier or GL account, where approval gets stuck, processing times, recurring invoices, or possible duplicates. Prefer ChatGPT or Claude? They can ask the same through the MCP connection, read-only. I manage several administrations. Can I see them side by side? Yes. Accounting firms and groups with several administrations get an organization overview. Per administration you see booked purchase and sales, zero-touch, and the work still open. ## Read on ### Automatic posting How you decide per supplier whether Glimps posts by itself. ### Luca Ask your question about your invoices in plain words. ### For accounting firms All your administrations in one overview. ### Touchless processing What the term means, and what it takes.