1. Definitions
Glimps: Glimps, registered with the Dutch Chamber of Commerce under number 94781745, at Sint Lambertusweg 18, 5953 CJ Reuver, the Netherlands. VAT identification number NL005109001B71. Referred to below as "Glimps" or "we".
Customer: the business that enters into an agreement with Glimps. The Service is intended solely for business use. Consumers cannot be a Customer.
Service: the Glimps platform for automated invoice processing at platform.useglimps.com, the upload and email intake, and the connections with third-party systems.
User: a natural person who has access to the Service on behalf of the Customer, in the role of administrator, user or approver.
Customer Data: all data processed in the Service through the Customer's account, including invoices, email data, supplier data and accounting data.
2. Applicability
2.1 These terms apply to every use of the Service and to every agreement between Glimps and the Customer.
2.2 By creating an account or using the Service, the User declares to be authorised to bind the Customer.
2.3 Deviations apply only where agreed in writing. We expressly reject purchasing terms or other terms of the Customer.
3. The Service
3.1 Glimps is a platform for automated invoice processing.
3.2 AI output is not error-free. The output of the Service is a proposal and may contain errors. The Customer remains responsible for reviewing and approving postings and for the accuracy of its administration. Invoices are posted only after the review and approval steps the Customer configures. Where the Customer chooses a higher degree of automated processing, that is for the Customer's own account and risk. Where the User works with AI in the Service, we make that apparent.
3.3 Glimps may change and improve the Service. Where this removes material functionality, we inform the Customer at least 30 days in advance where reasonable. For an urgent change for reasons of security, law or continuity, we may act faster.
4. Accounts and security
4.1 The Customer is responsible for managing its Users and their roles, and for keeping login credentials confidential.
4.2 Glimps supports two-factor authentication and may require it.
4.3 Clicking an approval or rejection link in an email constitutes an approval act attributable to the Customer. The Customer ensures that the relevant email account is accessible only to the authorised approver.
4.4 The Customer reports suspected account misuse to Glimps without delay.
5. Connections with third-party systems
5.1 The Customer may connect the Service to third-party systems, including Exact Online and Microsoft 365. The Customer warrants that it is authorised to make those connections. That includes that the connected mailbox is used by the business for receiving invoices and that the employees concerned have been informed.
5.2 The terms of the relevant third party apply to those systems. Glimps is not responsible for their availability or operation.
5.3 When a mailbox is connected, Glimps processes messages in that mailbox to recognise invoices. The scope of this is described in our privacy statement and data processing agreement.
6. Fair use and prohibited use
6.1 Our fair use policy applies to use of the Service.
6.2 Use by accounting and administration firms for their clients' administrations is permitted where the chosen plan or an additional written arrangement supports it. The purchaser remains responsible for the instructions and legal bases relating to those administrations.
6.3 The Customer may not use the Service for unlawful purposes, to disrupt, reverse-engineer or resell without permission the Service or underlying systems, to share credentials with unauthorised persons, or to process data for which the Customer has no legal basis.
7. Prices and payment
7.1 For a monthly plan we invoice monthly in advance. An annual plan is invoiced twelve months in advance, with a 10% discount on the applicable monthly rates. Usage above the included bundle is invoiced monthly in arrears, at the rate on the pricing page or in the quotation.
7.2 Prices are in euros and exclude VAT.
7.3 Payment runs through our payment provider Mollie.
7.4 If the Customer does not pay on time, we may suspend access after a reminder.
7.5 Glimps may adjust prices with at least 30 days' prior notice. For a running annual plan, an increase takes effect only at the next renewal. Different pricing arrangements agreed with a Customer in writing continue to apply.
8. Availability and support
8.1 We provide the Service on a best-efforts basis. We do not guarantee uninterrupted availability. No SLA applies unless expressly agreed in a separate written agreement.
8.2 Planned maintenance is carried out outside office hours where possible. Where impact is expected, we announce it in advance.
8.3 Support runs through [email protected]. No formal support hours or guaranteed response times apply, unless separately agreed in writing.
9. Customer Data and privacy
9.1 Customer Data remains the property of the Customer. The Customer grants Glimps a licence to process Customer Data to the extent necessary to provide the Service.
9.2 For personal data within Customer Data, Glimps is the processor. The data processing agreement forms part of the agreement.
9.3 We use corrections and learning behaviour only within the account of the relevant Customer, for customer-specific proposals. We do not use Customer Data to train or learn across customers. We use only genuinely anonymised statistics, not traceable to a Customer or a person, to operate and improve the Service.
9.4 Glimps uses third-party AI models. The active providers are Google and OpenAI. We use business API accounts only for this. The functions, processing locations and safeguards per provider are set out in the subprocessor list. We add a new provider to the subprocessor list in advance, under the data processing agreement.
9.5 We do not enable, with any model provider, the setting that would allow that provider to use Customer Data to train or improve its general models. Retention for security and abuse monitoring is separate from this and is described in the retention policy.
9.6 Glimps uses product analytics and session replay in the platform by default, for security, debugging and product improvement. All input fields and all displayed text are masked. The Customer informs its Users about this. A User or administrator may object through [email protected]; we will then disable it for that user or for the whole organisation. This contractual arrangement does not replace consent from an individual User where the law separately requires it.
10. Intellectual property
10.1 All intellectual property rights in the Service rest with Glimps or its licensors. The Customer receives a non-exclusive, non-transferable right of use for the term of the agreement.
11. Liability
11.1 To the extent permitted by law, the total contractual liability of Glimps, per event or series of connected events, is limited to the fees the Customer paid to Glimps in the twelve months before the event causing the damage. Statutory claims, powers of supervisory authorities and mandatory legal exceptions continue to apply in full.
11.2 Glimps is not liable for indirect damage, including lost profit, lost savings and consequential damage.
11.3 Glimps is not liable for damage resulting from: (a) incorrect or incomplete Customer Data; (b) invoices approved by the Customer or posted automatically based on the Customer's settings; (c) decisions based on AI proposals without the review provided for in the Service; (d) failures at third parties, including Exact Online, Microsoft, Mollie and hosting providers.
11.4 These limitations do not apply in the event of intent or deliberate recklessness by Glimps.
11.5 The Customer remains responsible for the accuracy, completeness and timeliness of its administration and tax returns, including the statutory 7-year retention duty under Article 52 AWR and Article 2:10 of the Dutch Civil Code. The Service supports this but does not assume that responsibility.
12. Term and termination
12.1 A monthly plan runs per month and may be terminated at any time as of the end of the current paid month. An annual plan runs twelve months and may be terminated at any time as of the end of the current annual period. Without timely termination, the plan renews for the same period.
12.2 Either party may terminate the agreement with immediate effect in the event of bankruptcy, suspension of payments, or a material breach not remedied within 14 days after notice of default.
12.3 Exporting your data. The Customer may at any time request a full export of its exportable Customer Data and associated metadata through [email protected]. We deliver this in a structured, commonly used and machine-readable format, within 30 calendar days of the request. There is no charge for an export. We do not supply data that would affect the intellectual property rights or trade secrets of Glimps.
12.4 Switching to another provider. To the extent the EU Data Act applies to us, a maximum notice and preparation period of two months applies, followed by a transition period of up to 30 calendar days. During that transition period your access to export remains available. We do not charge for switching.
12.5 After the agreement ends, your data is kept for 90 days. During that period you can export and you can reopen your account without losing data. After that we delete Customer Data from our production environment within 30 days, unless we are legally required to retain it. Copies in backups expire within a maximum of 30 days after that. If you want a longer retention period, request it in writing before the agreement ends.
12.6 The Customer remains responsible for its own statutory retention duties. Glimps is the layer where invoice work happens and, without a separate written archiving agreement, is not your statutory long-term archive. Make sure the export is stored in Exact Online or another auditable archive before deletion.
13. Changes to these terms
13.1 Glimps may amend these terms. We announce material changes at least 30 days in advance, by email or in the platform. If the Customer does not accept a material change, it may terminate as of the date the change takes effect.
13.2 When an account or contract is accepted, we record which version of these terms was accepted.
14. Miscellaneous
14.1 Dutch law applies to the agreement. Disputes are submitted to the competent court of the District Court of Limburg, unless mandatory law provides otherwise.
14.2 Glimps may transfer the agreement to a group company or in the context of a business transfer. We inform the Customer about this.
14.3 If a provision is void, the remaining provisions remain in force.
Contact: Glimps · Sint Lambertusweg 18, 5953 CJ Reuver, the Netherlands · Chamber of Commerce 94781745 · VAT NL005109001B71 · [email protected]
Questions about this document? [email protected]